Irritated customer

I bought two mattress and base sets last year Aug. Queen size mattress faulty. The steel frame of the mattress bulges on the corners. Base is noisy after less than a year. I reported it to the store. I had to send them photos of the defects. They notified me that the set (base and mattress) will be collected and redelivered same day. I assumed they will do it in one delivery but no, their policy is to collect the set, take it to their warehouse for evaluation and only then deliver (if they find it can be replaced) the replacement set to you. No one explains it to you like this. You find this out on the day when the truck shows up empty and the driver tells you the new set is on a different truck. I wasted a whole planned day as I am forced to wait for this delivery and no one let's you know what eta to expect. I am so irritated.