PATHETIC SERVICE FROM MATTRESS AND COUCH

I am terribly upset and disappointed with the service received by Angus and Elias. Last Sunday My sister and I purchased 3 beds, 3 storage boxes , 3 headboards and a sleigh bed. The sales person Angus proved to be very inefficient as he just pushed for a sale and did not advise us when purchasing the beds. We as customers usually seek advice from the sales person to give us the best advice which was not so in this case. My sister is short and she informed him the one bed was for her, He kept on pushing for her to get the high bed. He did not inform us that by purchasing a high bed its going to push the height of the bed up because of the storage boxes were already high. He was only interested in pushing for a sale. What he does not realise is that after sales customer service is very important.

Delivery of beds were done on Wednesday and the guys that delivered did open up everything BUT AT NO POINT DID THE SALES PERSON NOR THE DELIVERY PEOPLE inform us that once the goods are unwrapped, we cannot return. We only got to the flat on Friday and realised that the beds were extremely high and it was impossible to actually sleep on these beds daily as its extremely difficult to get on and off. ( we have not slept on the beds as we are not stying in the unit as yet but busy furnishing it)

We contacted Angus and went into the store where we waited about an hour for him. He proved quite useless as he seemed reluctant to listen to us. Also on Saturday after taking the beds off we realised the boxes did not close property. Also he promised us that the guys will come back to assist us to take the legs off which they did not do. Angus informed me before close of business on Saturday, he will contact me with regards to the huge gaps in the boxes. I will await your response and will definitely take this further. I was told by Angus to send an email which I did and received no response as yet.

All we are asking is to exchange the beds and for someone to come out and to fix the storage boxes.

Today I contacted Elias, the Manager of the Menlyn Store who has a very bad attitude and he informed us to take it further as he would like to see what happens as your no return policy should not be in place. He seemed to challenge us to do so.

We are currently struggling to buy mattress for the boxes as no one sells 20cm mattress to fit on the storage boxes which are 500 in height. All we want is for someone to come on site and to inspect the boxees out. The gaps are very big and it is not alligning properly. When the guys put the beds on top of the boxes we cannot see the gaps, only when we took the beds off did we notice the huge gaps in the box.

Also at no point was the terms and conditions related to us or given to us in writing.

We sent numerous emails and contacted the owner but alas no response. Their attitude is frightning.

DO NOT BUY FROM ANY OF THESE STORES

Annoyed, frustrated and Disappointed Customer.