Mattress & Couch Centurion have bad customer service, insensitive and are *****

We recently bought an Orthopedic Supreme set from Mattress & Couch on the 2nd February 2022 which we collected on the 4th February 2022 and we have been experiencing back pains and other complications since. I thought maybe my body is adjusting to a new bed that I will get better soon but it seems to be getting worse by the day. I wake up with back pain and feeling tired everyday and it's now affecting my work. I thought I was the only one experiencing discomfort until my wife started realizing that she is always tired, sleeps less and has stomach pains and it's affecting her mood. I have also started feeling shortness of breath on my chest as if I would stop breathing at any time and this is worrying me and my wife.

After switching sides with my wife we realized the mattress is not balanced, one side feels almost hard still causing back pains and the other side is saggy and it sucks you into the bed and this is the side causing even more muscle, back, shoulders and waist pains. This mattress is definitely not good health-wise and we are no longer sleeping on it.

We both have never had these types of symptoms from Sleeping on a mattress before as we travel & slept in different accommodations and it's clear that there is something wrong with the mattress and it's not right to our bodies. We had to go back to using our old bed Although Iam still healing slowly from the pains caused by the new bed of which I had to see a Doctor & got scans, we haven't experienced any further pain on our bodies since. We would like a refund as we were told by Alethea that the shop doesn't guarantee comfort and we therefore can't even request a different bed as per the statement. By the way we were never told or seen any post in the shop or website that they do not guarantee comfort as they are using it as an excuse for not refunding us. If they had told us this we would not have purchased the bed and we asked Mr. Clever about guarantees and he said if we are not happy with the bed we will receive Refund which was a lie. We would like Mattress Couch Centurion to collect their bed-set as we haven't slept on it since and receive a full Refund (R3999.00). No one has responded to our email request and it has been over a month now which means Mattress & Couch Centurion is selling us wrong beds knowingly and are not willing to refund us. We are proceeding with our legal team on this matter and we will keep everyone at hello-peter updated on this case.