NC
Nazarane C

1 reviews | Active since Dec 2016

15 Dec 2016, 10:08

worst service ever

<p>i ordered a watch 3 weeks ago to be told it will take 9 days , waited the 9 days only to be told it will take another 7 days 7 days went by i keep sending emails , whatsapps , messages on the site no one gets back to me. This is the most pathetic service i have ever recieved from a sales driven organization. til today i am still awaiting my product and a response the whatsapp number is always online but refuses to respond to any of my messages. </p>

0
Replies (1)
Matt Arend Timepieces
Matt Arend Timepieces's reply25 Jan 2017, 16:36
Official

Dear Nazareen,

We sincerely apologize for the unnecessary disappointments and have done the following:

  1. Shipped out the timepiece that you initially placed an order for via overnight express at our own expense
  2. Issued a complimentary R250 gift voucher
  3. Updated our internal and external systems to ensure client satisfaction

We hope that the above has resolved this matter to your full satisfaction.