VERY DISAPPOINTED!!!!

<p>I ordered a watch for my husbands birthday for end of March. When I received the MA 382/M Blue Mariner watch the entire watch was full of scratches, not only due to poor packaging but you could clearly see the watch was scratched when the bracelet was fitted to the face of the watch. I sent an email to Matt Arend where I received immediate response. At first I was advised to go to their Rosebank store to get a new watch. I confirmed that I had ordered online in the first place due to not having the time to go to the shops as I have a very demanding work schedule. The owner himself contacted me and promised to send a courier to collect the watch and provide me with a replacement in time for my husbands birthday. They collected the watch from me but then I never received any feedback with regards to the replacement. After following up yet again the owner phoned me and the replacement was received in time for my husbands birthday. My husband used the watch for not even a full day when one of the 'pins' of the bracelet fell out. We tried to put it back in but it fell out immediately. This is where the terrible service comes in! I have been struggeling for almost 2 weeks now to get them to collect the watch and refund my money but no one is assisting us at all. My first email sent regarding this matter I received a reply from a Jake Eddy asking ME to phone THEM to resolve this matter. So we phoned and we were told that another person will contact us with regards to the collection and refund. Not sure why we had to phone them then! Till date NO ONE has contacted us. We tried to contact Matt Arend on several occasions but no response whatsoever. Yet they have the audacity to send me a Newsletter... I will NEVER buy from Matt Arend again. Your watches are of extremely bad quality. If only I read the Hello Peter reviews before buying from Matt Arend I would have never made the purchase to begin with!!!!!</p>