Utterly Disappointed

I purchased a beautiful Midnight Explorer timepiece in February to celebrate my husband becoming a father. Perfect gift right? Wrong. After a few short months of wearing the watch, it just stopped working. I called the callcenter and was advised they would collect it for "evaluation". At my expense. I wanted it fixed so I paid the shipping fee. I waited about 3weeks for a response. When I called I was told they don't know where my watch is but they will let me know. Waited another week. Eventually they find my watch and I have to pay for shipping to have the watch sent back. We get the watch and this is not ours. All the numbers on the face are faded, the watch is way too small and the box is damaged. I call the callcentre again and they arrange collection. Almost 3weeks later again I am advised they have found my watch but need the measurement of my husbands wrist. We get the watch and AGAIN THIS IS NOT OUR WATCH!!! Way too big(and the lady in the callcentre says I sent the incorrect measurement) and the movement on the watch doesnt work(and she says she doesnt believe it, so I must be lying). I want this resolved ASAP!!!!! I am still waiting for a call from Elizabeth!!