Untimely Service - Zero Delivery

I am quite honestly appalled by the lack of service received thus far from you... I am receiving NO communication after placing my order through your site (not even a purchase order number) and I am the one who has to keep calling to check the status of my purchase, to only receive argumentative staff and excuses as to why the delivery date that was promised has not been met. You have REFUSED to let me speak to the manager to resolve this matter and yet I have spent THOUSANDS of rands on my watches.

Your staff wants to shove colours on me that I do not want, after it is ME who has once again called to see what the hold-up on my order is after being promised that it would be delivered by tomorrow... a deadline that will not be met.

I DO NOT appreciate excuses being given when I point out the collapse in your system of working... it is a BASIC that one should expect a Purchase Order Reference number after placing an order on your website, if this cannot be done automatically, then it should be done manually so that I can have some proof of my hefty payment I have made.

This is leading to a LOT of questions as to the credebility of your establishment, has RUINED my anniversary gifting experience and COMPLETELY delayed my gift.

I AM NOT HAPPY and need a prompt response to this issue!