Unsatisfactory service and product

<p>I bought a watch over the internet 4 months ago from Matt Arend. The one i ordered were nit available, but i was only contacted to inform when they were ready to dispatch. i then chose another one for the same amount. When the watch arrived it was in the package of the new one i chose, but it was the original one i ordered. one month after the purchase, the watch started making a noice. I contacted them and they arranged to collect it and reapair it. Now 2 months later it started making the same noise and it is winning time and the silver is going off on the inside, making my arm black when wearing it.</p> <p> </p> <p>I send a mail regarding this issues two days ago already as well as i a follow up mail yesterday to resolve this issue. as yet i have not received any reply. For R1000 i have bought watched at local retailers before without any hassles.</p> <p> </p> <p>I need this resolved</p> <p> </p> <p>Regards</p>