Timepieces but no time for client service

<p>I was very surprised to find that my timepiece that was given to me was broken, that is not the extent of my isseu with the company. I have been struggeling for almost three weeks to get the item returned to them for a refund or a replacement. The Cape Town Office phone seems to be on mute, I challenge anyone to try phoning them...and see if you get someone to pick up. Now they do not even reply to emails anymore...they have apparantly arranged for pickup of the timepiece twice and well now the courier companies just dont pitch up...makes me wonder if the waybill numbers aren't fictional. I would just like to return the watch and get my money back so that I can go spend it somewhere where i could get service...even if its from a street vendor, im sure it would be better!!</p>