They ***** Your Money

<p>I bought my husband a watch for his birthday. The first he had it on, it completely stopped working. I had to pay to courier this back to them. I received no correspondence that they received the watch or what was going to happen. After following up from my side they send the watch back. Again the watch didnt work. This time I decided that I wanted refund. matt Arend himself contacted me asking what he could do to make it better. I told him that I wanted a refund. Not once did he apologize for the poor product or poor service. They again asked me to pay for courier costs. I refused this time and they came to pick up the watch. After a week I again heard nothing. I followed-up and they couldnt say whether they received the watch or not. Again I phoned again and the lady said that my watch is on its way back after I asked for a refund not for the watch to be fixed. After threatning with legal action the provided some money back but not all. I am still waiting for the rest of my money and I am getting the feeling I wont get this back. After all of this they treat me like the ******** by blocking me from their facebook page.</p>