They delete negative reviews

Unfortunately I am very disappointed with the service we received. Besides many delays (watch was ordered 27 February and was told it takes about a week to receive) which we were willing to be patient for, we were never given a satisfactory product.

The first time: we were asked to collect the watch, they had problems assembling the watch and we had to point out the colour of the arms were wrong and so we had to leave. Matt offered to deliver the next day.

Tina offered us a free bracelet which was generous for the delays experienced.

The second time: Upon delivery the minute ring (around the inside of the face) was missing as per advertised in the picture we ordered and the strap paint was peeled off (see photo).

Third time: Matt offered to make a whole new watch. Upon collection the strap was still peeled and we had to wait for a new strap to arrive. Matt advised he would have the watchman come to us to fit the new strap. This was suppose to happen yesterday. We were not advised that there are further delays and the strap has not arrived.

Upon closer inspection we also found a scratch on the sapphire glass face.

It is now 12 April and we have become frustrated.

The watch is obviously of poor workmanship as it appears the strap will keep peeing.

It is also ridiculous to have a product go out to a client that is incomplete. It is also poor service when you give dates for collection or delivery and it is still not ready.

We have opted for a refund.

Consumers should further note they delete negative reviews on their facebook page and website so look at these google reviews and hello peter reviews for the truth about their quality and service.