The worst 30th Birthday Present Idea
<p>I bought my BF a Matt Arend watch after I saw them, I order it and eventually it was delivered. He was so happy it was a birthday present, I didn't receive a manual. I asked 6 months for a manual. After receiving the manual, the watch was still loosing time, by this time he wore it twice. We got around to the Rosebank branch and sent it off for repairs, after I was told I might be charged. I am now without a watch and my BF got the worst present. I am so disgusted with the service and poor communication s****. I have no idea why companies like this are still in business I want my money bac**** I tried to contact them via Wattsapp as it states on the website, not answering the phones when I call, not reading messages. What do I do?</p>
Hi Bella,
Thank you for your valued feedback and once again we apologize for past disappointments.
To resolve this matter we have done the following:
- Took the time out to phone you and hear your valued complaints
- Arranged a collection, full service and delivery to your doorstep
- Will issue R250 gift card upon return of your serviced timepiece
We hope that the above will resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Hi Bella,
Thank you for your valued feedback and once again we apologize for past disappointments.
To resolve this matter we have done the following:
- Took the time out to phone you and hear your valued complaints
- Arranged a collection, full service and delivery to your doorstep
- Will issue R250 gift card upon return of your serviced timepiece
We hope that the above will resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care