Terrible service! Don't use them!

I ordered a watch and I am still sitting 3 weeks later with no watch. There is no communication from anyone from Matt Arend and when I try to phone customer service the phone just rings and rings. It takes approximately 3 days to actually speak to a human. After finally getting through to a person excuses such as international public holidays delayed the process, the delivery people came too early and the delivery people did not come back to fetch my parcel. When I finally received a waybill number to track my parcel, the number did not exist on the tracking website. The courier company told me that either the parcel was not given to them or I received the wrong number. This all happened in the 3rd week. Once again I have yet to receive any communication regarding any problems I have experienced. I am furious because this is not how you should conduct any business and I sat for 3 weeks wondering if I was a victim to a ****. Whoever is in charge must take responsibility and work on their and their staffs communication s****s!!!!! I will be asking for a refund and will never recommend this company to anyone!!