Terrible Servicce - runaround

I received a watch that was faulty - i could not get it to work for more than 5 minutes.<br> I called the Pretoria branch. Was told to call Cape Town Branch. Cape Town Branch said, no, Pretoria branch have stock and I must contact them. Called Pretoria Branch again and was told to use the WhatsUp or email. <br> <br> Tried both. After 4 days with no response on WhatsUp i sent a nasty message, something like \is anyone there". They responded. Their answer was - use the email address. They wont respond on WhatsUp"