KL
Kyle L

1 reviews | Active since Nov 2014

15 Feb 2016, 14:26

Takes money and does not deliver

My watch broke within the warranty period and I paid for a collection so that they could determine what is wrong with it and repair it.<br> <br> I paid for the collection and sent an email on the 11 of January 2016 and its now the 15 of February 2016.<br> <br> I have asked them multiple times when the watch will be collected and still no response! <br> <br> I like their watches but their service is terrible

0
Replies (3)
Matt Arend Timepieces
Matt Arend Timepieces's reply03 Feb 2017, 16:34
Official

Hi Kyle,

Thank you for your valued feedback.

Please note that we have been trying to phone you on the number that you have provided but to no avail.

Kindly email us at ***.

Sincerely

Matt Arend Client Care

KL
Kyle L's update05 Feb 2017, 18:17
Reviewer Update

And yet it took you a year to reply to this??

Matt Arend Timepieces
Matt Arend Timepieces's reply06 Feb 2017, 09:49
Official

Hi Kyle,

We apologize for the delayed attendance in resolving this matter.

Unfortunately in order to manage reviews on Hello Peter you need a membership and an account which never had up until recently.

We would like to contact you should you be open to this.

Sincerely

Matt Arend Client Care