1 reviews | Active since Jul 2011
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<p>Bought a watch from their online store on 4 August 2016 as a birthday present and paid extra for next day courier service from capetown. The watch arrived and even before 1st wear the dial came off. The umhlanga store collected for repairs. The net let time the watch was used the band came off. After numerous emails and fb posts the watch was collected and repaired again. Now with the 3rd attempt to wear the watch the dial.comes off again. After many complaints the watch was eventually collected but no refund despite my numerous requests. My emails are not responded to. Their online chat is not responding.....this company sells poor and inferior quality watches with even worse service. I just want my refund!</p>
Dear Daisy,
we are contacting you now to resolve this matter once and for all and hopefully to your satisfaction.
WIth best regards,
Matt Arend Timepieces Client Care
Dear Daisy,
we are contacting you now to resolve this matter once and for all and hopefully to your satisfaction.
WIth best regards,
Matt Arend Timepieces Client Care
Dear Daisy, as communicate over the phone, we will process your refund within 24 Hours and send you a complimentary Gift Voucher that you may use at your Convenience.
We apologise for the stress this delay has caused and wish you a good day.
Kindly let us know once the refund is received.
With best wishes,
Matt Arend Client Care
Dear Daisy, as communicate over the phone, we will process your refund within 24 Hours and send you a complimentary Gift Voucher that you may use at your Convenience.
We apologise for the stress this delay has caused and wish you a good day.
Kindly let us know once the refund is received.
With best wishes,
Matt Arend Client Care
Well so much for that. ...24 hours and still no refund.
Like i stated in my telephone conversation. ....complete lack of service except for lip service. Note well....I do not want your voucher as I would never use it nor would I wish anyone to own your so called timepiece. Again I say..... I want my refund!!!
My social media attack on your company will continue until I get my refund! I don't want your lip service!
Well so much for that. ...24 hours and still no refund.
Like i stated in my telephone conversation. ....complete lack of service except for lip service. Note well....I do not want your voucher as I would never use it nor would I wish anyone to own your so called timepiece. Again I say..... I want my refund!!!
My social media attack on your company will continue until I get my refund! I don't want your lip service!
Dear Daisy,
we have issued your refund this evening.
We hope this closes the case to your Satisfaction.
We once again sincerely apologize for the outcome of this transaction.
Sincerely Matt Arend Client Care
Dear Daisy,
we have issued your refund this evening.
We hope this closes the case to your Satisfaction.
We once again sincerely apologize for the outcome of this transaction.
Sincerely Matt Arend Client Care