1 reviews | Active since Apr 2011
****py Service and Product
<p> I have sent my watch in twice for a problem. First time it was replaced and the second time repaired after it got splashed while washing my hands (the adverts say water resistant not water proof so I did not even think twice about the matter when washing my hands) and got water inside. The watch was returned for this problem and we received feedback that the hands were also spinning around freely. Not the case when it was sent in.</p> <p>The watch was apparently repaired and returned yesterday. I set the date with difficulty as the button on the side does not move the digits everytime and eventually got it right with some patience. Checked that all else was functioning and during the course of the day noted tha the hands do not line up properly with the hours and minutes. I set the watch to 12h00 and sure enough.... they do not line up with the 12.</p> <p> </p> <p>What now? will definitely not recommend to anyone.</p>
Hi Andy,
Thank you for your valued feedback.
Please note that we have been trying to contact you on the number that you have provided us with but to no avail.
Kindly email us at ***.
Sincerely
Matt Arend Client Care
Hi Andy,
Thank you for your valued feedback.
Please note that we have been trying to contact you on the number that you have provided us with but to no avail.
Kindly email us at ***.
Sincerely
Matt Arend Client Care
Hi Andy,
Thank you for taking the time out to try and come to a resolution over the phone.
Please note that we are prepared to do the following:
- Arrange collection of your faulty timepiece at our own expense
- Send you an upgraded battery operated model in replacement
- Issue R250 gift card
We hope that the above will resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Hi Andy,
Thank you for taking the time out to try and come to a resolution over the phone.
Please note that we are prepared to do the following:
- Arrange collection of your faulty timepiece at our own expense
- Send you an upgraded battery operated model in replacement
- Issue R250 gift card
We hope that the above will resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
