Poor Service and Poor quality products #paybackthemoney

<p>My boyfriend bought a watch in June 2016 for R899. All seemed good upon purchasing the item. </p> <p>Since June the watch has been returned to Matt Arend about 5 times because it wasnt working. The staff were happy to replace and fix the items however on the 5th occasion it was returned to be credited back. It's been a month now and no refund. The watch was returned to Jessica who assured him that she would be contacting him once the item was refunded back but on every occasion since then he was the one that contacted them as he has not heard or received any feedback. This is terrible service and **** excuse for a company that supplies according to them top quality products and imports. He has spoken to the manager Elizabeth on more than one occasion. He attempted to contact them this morning on ********** from his mobile which he has been doing on a regular basis but the line was engaged and as soon as he used my mobile phone he was able to immediately get though to them. Coincidence?! I think not! He threatened to take legal action if the watch is not refunded to him as he's constantly being told it will be done in 3 to 5 working days. He has since received a text stating that it will be credited to his account by 4pm today 16 September 2016. This company is an absolute mockery! Poor quality products, lying staff and just a all round ****! This company should be shut down!!!! Absolutely horrified by the lack of communication and tact when deali with their customers. Their livelyhood is based on clientele but if they continue selling products that need to constantly be returned then slowly but surely they will be closing their doors which at this I think is best thing! #paybackthemoney</p>