Poor Customer Service Poor Products

On the 1st of Dec 2016 My finance bought me a Matt Arend Timepiece which firstly took too long to be delivered as a Christmas gift. After only 2 months the leather strap completely tore which I took up with them and after threatening them with legal action they couriered a new leather strap which we had to fit ourselves. Low and behold its 10 months later and the watch its self being a motion watch the plate in the back has stopped moving and the winding mechanism no longer works meaning the watch has stopped working. After 2 days of trying to contact them via watsapp and calling the support number i was told via watsapp that some person was not in(Dont know how you run a business and dont answer the phone?) I was then told that they will arrange a courier to collect my watch which i would have to pay R99 then once my watch gets to cape town the watchmaker will asses the problem and they will quote me to repair it. I am very disappointed with this **** poor service and even more at the quality of the watch. I posted on their Facebook page which they have now blocked me from commenting so just goes to show that they need to hide it when clients complain. PLEASE DO NOT BUY FROM THESE PEOPLE AS THEY ARE ******.