Poor client service!

<p>I orderd a watch with carbon fibre straps, I recieved my watch with nylon straps. When I first asked what the price will be with the carbon straps they told me the price stays the same. When I orderd my watch They asked me to confirm the order, ons the invoice it was the correct watch with the right price, how must I know the straps also needs be specified on the invoice as well, the price was correct and on WhatsApp I asked for the carbon straps while placing my order. When I told them my watch has the wrong straps I showed them the screenshots where I asked for carbon straps, and that the price stays the same. Now they want me to pay the courier services to correct their mistake??? They tell me it is not a matter of good or bad service but a misunderstanding on both sides??? It is their instructions that are not clear! never again!!!</p>