Pay Extra for Zero Service

<p>I ordered and paid for a skeleton watch for my husband as a Christmas gift on the 16th of December. Understanding that I'd left it slightly late I went on to send them a message on their Facebook page (which says they typically reply immediately) to request that they keep an eye out for my order to let me know if everything was 100% and when I could expect delivery. I waited for a full day before anyone rep****, all they did was ask me for an order number... I never actually received a reponse at all.<br /><br />It is now the 29th of December and I am still waiting. I paid extra for an overnight delivery and their website states that standard delivery takes between 2-3 days. This morning I sent another message asking the same thing only to be told that they are out of stock of the item I ordered and they only have one in the wrong colour. I was also told that I should expect a call from the manager at 13.30 and 2 and a half hours later I am still waiting. <br /><br />All I want is to know when I can expect delivery of the product I have paid for 13 days ago.</p>