Pathetic!
<p>I bought the MA 261 SIGNATURE from Matt Arend at the Johannesburg branch on 14 May 2016. Its been more than a month now and my watches glass fell out and broke into two pieces. I am highly upset and want to know what is going to happen? Ive send an email to the Johannesburg guys and still haven't received a reply. This makes me really angry because its expensive. Waiting for a reply! A day later I am still waiting for a reply on my MA 261 SIGNATURE watch glass that just fell out of the watch! I have now phoned Matt Arend and then they tell me they are going charge me to fix it,and I am sorry it is totally unacceptable! To pay a R1000 for a watch and in a month the watch glass falls out. This is ridicules really. I am going to tell everyone how bad your watches really are and your service sucks!</p>
Hi Johan,
Thank you for your valued feedback.
We have spoken with you on the phone and have done the following:
- Arranged for the collection and repair of your timepiece
- Will issue R250 gift card upon return of your timepiece
- Updating all internal and external systems to ensure optimal client satisfaction
We hope that the above will resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Hi Johan,
Thank you for your valued feedback.
We have spoken with you on the phone and have done the following:
- Arranged for the collection and repair of your timepiece
- Will issue R250 gift card upon return of your timepiece
- Updating all internal and external systems to ensure optimal client satisfaction
We hope that the above will resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
They Contacted me and Im still awaiting a pick up to get my watch fixed after saying they will collect it. And awaiting the email so I can give them my details for collection!
They Contacted me and Im still awaiting a pick up to get my watch fixed after saying they will collect it. And awaiting the email so I can give them my details for collection!
Hi Johan,
Please note that we have sent you an email requesting address for collection.
Sincerely
Matt Arend Client Care
Hi Johan,
Please note that we have sent you an email requesting address for collection.
Sincerely
Matt Arend Client Care