Order of a watch

Good day<br> i'm very upset. I ordered a watch from the internet 13 days ago, on the internet it says it will take 3<br> -5 working days. last week I e-mailed them and said they're out of stock, the stock will arrive at the end of last week. I phoned today and they said there is still no stock. The lady at the JHB branch said she will phone me back. this was 10 in the morning. i'm still waiting for the call it is now 3:25 in the afternoon. I keep on phoning the landline, but no answer! I payed my order on the 2nd of December and I am very frustrated about this service, I'm not sure if it is a **** or the service is just bad..<br> <br> Their number - ***<br> <br> <br> Thank You<br> Melissa Viljoen