Order #10226. Pathetic customer service!

I ordered a watch before Christmas and the website indicated that it was in stock. After 3 days of waiting for delivery I tried to call them and after numerous attempts at getting through and someone bothering to answer the call I was informed that it was on back order and they are not sure when I will receive my watch. A week passed and I called again, both branches would not answer the calls and when I eventually got through was informed that the jhb branch was closed without notifying waiting customers that they would be closed till Jan 6. Again I called on Jan 6 and got the same response that they are not sure when the watch will arrive but they apologize for the poor service and will keep me updated on the delivery of the watch. Another week passed and the employee by the name of Ryan failed to keep me updated on the watch as promised so I called again! This time he said that the watch just arrived and that it will be shipped overnight for the inconvenience. I then got a text and email saying it will now arrive in 2 or so days. The company is full of empty promises and extremely poor customer relations and service. I will recommend them to people I dislike the most. Appalling