1 reviews | Active since Feb 2016
NO response on damaged watch
Bought a watch as a Christmas gift, after 5 days of wearing it the front piece fell off, after numerous mails, a call to JHB branch with a promise that the head office from Cape Town will call, they still are ignoring the every day mail i send to them. DO NOT BUY FROM THEM!!!
Dear Marie,
Thank you for your valued feedback.
We sincerely apologize for the above disappointments and have done the following:
- Spoken with you over the phone and heard your concerns
- Communicating via email to resolve further
- Updated internal and external systems to ensure optimal client satisfaction
We hope that the above will ultimately resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Dear Marie,
Thank you for your valued feedback.
We sincerely apologize for the above disappointments and have done the following:
- Spoken with you over the phone and heard your concerns
- Communicating via email to resolve further
- Updated internal and external systems to ensure optimal client satisfaction
We hope that the above will ultimately resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care