Matt Arends does not want to refund

I bought 5 watches on 30 June 2015 at 10.00 and found that the watches' dials got stuck and crowns did not work when I opened and wound the watches at home, a few hours later. Upon submitting that I will be returning the watches, I was told that Matt Arends do not sell watches to be tried by client. I returned 4 watches, which I bought as gifts, on 1 July after e mail communications and left the 4 watches in the care of staff whom promised a speedy refund via EFT as Andrea was not available. She made careful notes of the detail of my complaints and promised that Andrea will be back soon and will process the refund. After more emails- not responded to, calls-which are not answered and a day later I have still not received my refund. Matt Arends have processed my payment but do not want to return my money after a his representative took the watches and promised my refund will be processed within the next hour or so. Needless to say today, 24 plus hours later, no sound. I reserve my rights to take the appropriate action if payment is not made in full by early tomorrow.