1 reviews | Active since Aug 2016
Matt Arend you SUC****!!!
<p>I purchased a time piece at the end of June 2016 from these so-called master craftsmanship. I just sent them an e-mail complaining the the letter/numbers have faded and the knob/dail you use to wind the watch has discoulored in less than six months, and this is there reply : </p> <p>Hi Martin,</p> <p>I am sorry to hear about your timepiece.</p> <p>It is all very dependent on what the timepiece gets exposed to.</p> <p>Have a good day further.</p> <p>--</p> <p>With best regards,</p> <p>Tassi Tyne Carelse<br />Client Services<br ********** <p> </p> <p>This after forking out more than a R1000 for a "Matt Arent" watch, this is all I get. Utterly disgusted with your after sales and empty promises Matt Arent. How does your letering fade and your watches discolor in less than six months?? Pathetic and useless company</p>
We established contact with the Client via email and are currently awaiting the clients reply.
We are commited to make this right and will post update of the final outcome here when the case is concluded.
Sincerely Matt Arend Client Care
We established contact with the Client via email and are currently awaiting the clients reply.
We are commited to make this right and will post update of the final outcome here when the case is concluded.
Sincerely Matt Arend Client Care
We have spoken to the Client and the following was agreed to:
- We will collect the Watch from the Client
- We will service it and return it back to the Client in brandnew working condition
- We will issue a complimentary Matt Arend Gift Voucher worth 250 Rand to the client
We hope this resolves the matter and apologize for any inconvenience caused.
Matt Arend Client Care
We have spoken to the Client and the following was agreed to:
- We will collect the Watch from the Client
- We will service it and return it back to the Client in brandnew working condition
- We will issue a complimentary Matt Arend Gift Voucher worth 250 Rand to the client
We hope this resolves the matter and apologize for any inconvenience caused.
Matt Arend Client Care