Matt Arend Pretoria - horrible company and products

I purchased a watch in October 2020 for a Christmas gift for my husband from their premium range. My husband only started wearing the watch from Christmas day. I returned the watch in in March 2021 due to various faulty mechanisms. I have been promised a new watch with promises to send a tracking number on multiple occasions. When followed up with the consultants regarding the tracking numbers, whatsapp numbers were discontinued. The latest whatsapp messages are not delivering but the number is still listed as the business number. It appears I have been blocked. I requested a refund on my purchase as I considering reporting the businesses tardy response and poor product quality and service to an ombudsman. This is an absolute horrible product, service and extremely poor after sales services. I wasted over R3000.00. This feels like a **** where they avoid returns and refunds with faulty products.