Matt Arend poor quality on watch

I received a Matt Arend Timepieces from my husband last year in December as a gift. I wore my Matt arend as I returned to work in January and it only worked for a time period of 2 weeks. Due to my line of work I only managed to take the watch in to the Pretoria branch in April as I stay in Benoni. When I was informed that they can not help me as my husband purchased the watch online and that the watch needs to be returned to the cape Town branch (head office). I posted my watch through aramex as per their online support and said it will be overnight delivery it has been 2 weeks with no confirmation on receiving. Since January 2019, I have a bad taste in my mouth due to the lack of service to no service that I have received from Matt arend.