Matt Arend Horrible Quality & service attitude

After receiving a faulty timepiece from Matt Arend, they made me pay to courier the piec back to them.

They then went on by changing the return date to me 3 times, the last date they sent me communication stating the piece was shipped back to me and will take 3-5 working dsys.

After spending the whole holiday at home waiting for the time piece, nothing has been delivered.

I then contacted them just to find out that they **** to me and that the technician still needs to attend to the watch.

Eventually they "fixed" the piece and then shipped it on the monday, Capetown address to Capetown address, so literally 25 min drive apart. By Thursday we were still waiting on the time piece, so we contacted matt arend, they reply to us :"it's been shipped, it's out of our hands, you must call aramex." so after i contact aramex who also couldn't tell me what the hold up is, i email Matt Arend again.

They then reply to me in a very unacceptable manner stating that it is clear that i have a personal fued towards them and they cannot tell why.

I then told them them, i feel that all of this could've been avoided if they had a proper QC process, so seeing that the fault is from them, the supplier, they need to contact the courier and make sure i receive my timepiece.

A week later (remember cpt to cpt address) i receive my time piece only to find it full of new scratches and marks like it has been man handles.... This from a company that charges almost R2k a watch.

They refuse to refund me