CC
Cassm C

1 reviews | Active since May 2016

23 May 2016, 07:39

*** watches and even ***KER service

<p>Matt and his team have no idea of how to run a business or how to take care of customers. The saddest part is that they mess around with people's time, and money and they dont feel a single thing for anyone else.</p> <p>Matt's team is only following suite, thus the main concern is Matt himself. His minions are merely mimicing their master.</p> <p>So I purchased 2 watches from them sometime in March 2016; 2 days later the first watch stopped. a month after that the 2nd watch started losing time.</p> <p>This brought about questions regarding teh quality of these watches; i then searched the "forsining" brand on google and found numerous videos on Youtube showing that these are actually "super-cheap" watches manufactured in Hong-Kong. </p> <p>Its sad that Matt fails to mention this on his website.</p> <p>In fact, he's website is kind of misleading. He say they are local, but does not say that he imports these cheap watches from CHINA.</p> <p> </p> <p>anyway, so thats how i feel about his cheap watches, but I wasnt too upset about that. What really got me worked up was the fact that he would question my integrity, when i returned teh watches. He furthermore goes to apologise to me for the bad service, but i must please be patient with him, for just one more day, and then he or his team will come back to me and assist me with my refund.</p> <p> </p> <p>I made numerous calles; i swear i could easily have made 30 calls within a week; and neither Matt or his CPT team, ever returned one of my calls.</p> <p>NOT ONCE! THESE RUDE HEARTLESS INCONSIDERATE SO CALLED "PEOPLE" COULD NOT EVEN REPLY TO A MESSAGE OR E-MAIL.</p> <p>All i got was promises over promises; Jessica and Elizabeth are so hypnitised by Matt, that they bull**** just like him. And when one questions them, they become upset; as if I'm teh one who was busslhitting them all along. As though they are the ones who paid for the watches. As though they are the ones making all the phone calls. As though they are the ones who drove 64km's everytime to visit the store.</p> <p> </p> <p>Eventually this "mickey mouse" operation refunded me, but the pay out was hort. I know right; what else would one expect. Anyway, apparently i damaged a gate when i stormed out teh store one afternoon; after sepnding over an hour waiting on someone to get me on a phone with Matt; or someone other than his two minions in the store. </p> <p>Anyway, I sent them an e-mail explaining that the gate was in working order when i left that day, and asked that they send me pics showing what damages they are refering to.</p> <p>These guys already took teh liberty of deducting money, even though i reported that teh gate was in working oredr when i left.</p> <p>i mean, what does it take to get these people out of my life. why do i have to get teh short end, even though I'm the one who paid for service.</p> <p>THIS IS TOTALLY UNACCEPTABLE!!!!</p> <p> </p> <p>MATT... YOU SUCK!</p>

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Replies (1)
Matt Arend Timepieces
Matt Arend Timepieces's reply28 Jan 2017, 12:18
Official

Hi Cass,

Thank you for your valued feedback.

Please note that we have been trying to contact you but to no avail.

Kindly email us at *** to resolve this matter.

Sincerely

Matt Arend Client Care