1 reviews | Active since Mar 2016
INFERIOR AND CHEAP **** BEING SOLD
I bought a Matt Arend watch for my son on 17 Dec 2015.<br> From day 1 it was losing time. Up to five hours in a day..<br> I sent numerous e mails to complain but no response.<br> I then found a contact number and sent messages via whattsapp.<br> I was promised a refund flor full amount of R894.<br> When I went to collect they tried to blame us for not winding the watch.....not following ownets manual...when no manual was supp**** with watch. About 25000 people have returned these **** watches.<br> They have all mkinds of excuses but dlont refund.<br> So they are committinv *****...theft and false advertising to consumers. DO NOT EVER BUY FROM THEM OR THETE AGENTS!!!!!! <br> THEY ARE *****ING FROM THE PUBLIC!
Hi George,
Thank you for your valued feedback.
We apologize for the unnecessary frustrations and have done the following:
- Phone the client (George) and have heard your complaints
- Agreed to refund the full amount of your order
- Updating internal and external systems to insure optimal client satisfaction both now and in the future
We hope that this will resolve the matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Hi George,
Thank you for your valued feedback.
We apologize for the unnecessary frustrations and have done the following:
- Phone the client (George) and have heard your complaints
- Agreed to refund the full amount of your order
- Updating internal and external systems to insure optimal client satisfaction both now and in the future
We hope that this will resolve the matter to your full satisfaction.
Sincerely
Matt Arend Client Care