Incompetence defined

<p>I am gutted by the incompetence and ghastly service being offered by this company. I had ordered a timepiece for my partner as a Christmas gift and I am very disappointed as I have ended up cancelling my order due to poor service. Just yesterday I was promised overnight express and that my package is on its way and this morning woken up by an email stating it'll only be sent to me this morning.</p> <p>Upon enquiry of my package I was told you no longer engrave, had you made the effort to notify me and ship my package to me sooner I would've had someone else do this for me. Then there were the promises to have the timepiece to me by 09h00 this morning but it hasn't even been dispatched! I understand it's the holidays but you need to be more organised! You need to ensure that packages are dispatched in time to meet the turn around time. Should you fail you need to at least provide your clients with the courtesy of an email or phonecall.</p> <p>You assured me you have dispatched the package so all was well. Receiving an email that you haven't this morning just left a sour taste in my mouth, hence I opted to be refunded. This is just unacceptable!</p> <p>The elegant craftsmanship of these timepieces at their price is surely worthy but you need to work on delivering in your promises.</p> <p>Very dissatisfied client<br />Nzuzo</p>