1 reviews | Active since Dec 2015
Horrible Customer Service Matt Arend Timepieces
After purchasing a watch from Matt Arend Timepices Early October 2015 , The Watch stopped working after 1 week.I then had to take the watch to rosebank only to get the watch sent to capetown for repairs.I was told a two-week turn around time.After two weeks i sent emails to enquire about the watch to which i had NO reply.Eventually a month later i had to call them only to get told i must phone their cappetown office to find out whats happening.Eventually i got the watch back a month and a half later.BUT without my removed watch links .After 4 emails complaining about my missing watch links i then received an apology email and that they would be delivered in the next 3-4 working days.But they were never Delivered. After dozens of emails sent to them absolutely no reply.Very Bad Customer service , for their pricing of watches it is a very low-end watch.Although the watches look fancy ,they scratch easy and paint peels.Not worth the money AT ALL. I hope i can save some of you from the troubles i've endured with Matt Arend Time Pieces.I do not reccomend them to anybody.
Hi Jed,
Thank you for your valued feedback.
We apologize for the unnecessary frustrations and disappointments that you previously experienced with us and have done the following:
- Spoken over the phone to hear your concerns/complaints
- Arranging for the collection of your timepiece...decision going forward still pending between both parties
- Updated internal and external systems to ensure optimal client satisfaction
We hope that they above will resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Hi Jed,
Thank you for your valued feedback.
We apologize for the unnecessary frustrations and disappointments that you previously experienced with us and have done the following:
- Spoken over the phone to hear your concerns/complaints
- Arranging for the collection of your timepiece...decision going forward still pending between both parties
- Updated internal and external systems to ensure optimal client satisfaction
We hope that they above will resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
