1 reviews | Active since Nov 2010
Faulty watch & shoddy customer service!!!!
I bought a Christmas gift for my husband. Much to our disappointment the watch did not work. I notified Matt Arend in writing of this... further disappointment... no response.<br> I eventually phoned their offices on Friday 18/01 to enquire about my mail. Spoke to Filiep who said, \oh we do have this in stock
Dear Lara,
Thank you for your valued feedback.
We apologize for the disappointing customer service that you received in the past and have done the following:
- Phoned to hear your concerns and complaints
- Issued R250 gift voucher
- Updated our internal and external systems and operations to ensure optimal client satisfaction
We hope that the above has resolved this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Dear Lara,
Thank you for your valued feedback.
We apologize for the disappointing customer service that you received in the past and have done the following:
- Phoned to hear your concerns and complaints
- Issued R250 gift voucher
- Updated our internal and external systems and operations to ensure optimal client satisfaction
We hope that the above has resolved this matter to your full satisfaction.
Sincerely
Matt Arend Client Care