1 reviews | Active since Feb 2016
Extremely Low Quality of a product and bad service
I ordered a watch for R799 with a quote MA 234 Havana, which took less than a week to be delivered to me, well that impressed me. To my surprise, there was not user manual in a box and the first thing I experienced was that the date on the watch changes all the time, regardless of trying to reset it several times. Secondly, just after a week using this watch, the gold colour of the watch is fading away and now I have to stop wearing this watch because it has now two colours, gold and silver. <br> <br> I tried calling both the Cape Town and Johannesburg offices for days now, but I cant get through. I have also send a what's up sms on the number which was supp**** on their website but all my efforts are in vain. I'm very disappointed about this low quality and also the fact that I cannot be able to get hold of Matt Arend offices. Guys please, don't be fooled, the watches are of an extremely low quality. I have been ****** off my money!! Eish......!!!<br> <br>
Dear Joseph,
We sincerely apologize for your disappointment and have done the following:
- Spoken with you over the phone to hear your concerns
- Arranged for collection and full service of your timepiece
- Updated internal and external systems to ensure optimal client satisfaction
We hope the above will resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Dear Joseph,
We sincerely apologize for your disappointment and have done the following:
- Spoken with you over the phone to hear your concerns
- Arranged for collection and full service of your timepiece
- Updated internal and external systems to ensure optimal client satisfaction
We hope the above will resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
