Downgrading SA Brands

I'm still waiting for assistance as the watch I received only worked for two day. I have been whatsApping and sending messenger messages and have'nt received a solution to my problem. Instead now my whatsApp messages are being ignored but when we were communicating about payment for the watch, I got instant replies. To top it off, it was a present for my hubby. Now the brownze part is even pilling off. Where is the quality that you mentioned? The 5star? How can a watch stop working when it's supposed to be brand new? Tell me. I want my money back and will not wait another day for a reply. I've been patient enough with this matter. Bring back my money.