DO NOT PURCHASE ANYTHING FROM HERE

I ordered a MA 303 timepiece and received a BROKEN watch that arrived a week or so later than the estimated time of arrival. I emailed Matt Arend to inform them that the parcel I received was broken and got no response. After days of waiting and having the phone put down in my ear on several occasions when asking for the persons name I was angry. I was told I would have to pay to get the watch picked up and couriered back to the main branch in Cape Town. Once the watch arrived there I was told that there was nothing wrong with it and that it was very worn!!!! When in fact it had not been taken out of the box for longer than 5 minutes before realizing it was broken. It then came out that the people at Matt Arend had opened my watch and fixed it before phoning me to tell me I was WRONG!! The people in customer care are rude and arrogant and I will NEVER purchase anything from this company again. When I asked to speak to the manager they man on the phone, Ryan, told me he is head of customer care, head office and store manager so I can only deal with him. He spoke over me and argued everything I said. They have obviously never heard the saying \the customer is always right".??"""