DISGUSTING
<p>According to Matt Arend's website MA 381 Speedmaster Classic Skeleton is a popluar ordered watch.</p> <p>Which means either everyone else has had to return this watch several times OR Matt Arend does not care about our ORDER.</p> <p>I ordered MA 381 on the 6th of Feb 2017. </p> <p>Much to our dissatisfaction we had to return it due to the fact that it was "loosing time".</p> <p>We recevied the second watch - WHICH DID NOT WORK AT ALL.</p> <p>We then had to drive to Rosebank to return it to Mpho because there is not even 1 Mattarend representative in Joburg to visit disappointed clients and provide customer service that could reasonably be expected from any supplier.</p> <p>Now... what has become an absolute joke and disgrace for our image and perception of very poor quality products of Mattarend is the fact the 3rd watch we have received a couple days ago (which Mpho confirmed had been checked by everyone at the offices and the manager in Capetown on the evening of 02/03) is also not working and we have to cut our ties and get our money back so we can save ourselves the stress of receiving a 4th faulty watch (which at this point seems very likely). I am not even sure if the watch was looked at, definitely not checked because then your personnel would have identified the faults in this watch before sending it to Joburg from Capetown.</p> <p>We have insisted for a refund.</p> <p>Today is the 9th of March and NOT ONE PERSON from MATT AREND HAS CONTACTED ME DIRECTLY WITH A SINGLE APOLOGY!</p> <p>DO NOT WASTE YOUR MONEY OR TIME!</p> <p>CLEARLY POOR QUALITY</p>
Dear Laurne,
Thank you for your valued feedback.
We sincerely apologize for the unnecessary disappointments and delays and have done the following:
- Refunded you
- Phoned you to take responsibility and apologize
- Dealt accordingly with the relevant persons who are in charge of quality control
We hope that the above has resolved this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Dear Laurne,
Thank you for your valued feedback.
We sincerely apologize for the unnecessary disappointments and delays and have done the following:
- Refunded you
- Phoned you to take responsibility and apologize
- Dealt accordingly with the relevant persons who are in charge of quality control
We hope that the above has resolved this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
