DISAPPOINTED!!!!!

I thought I was happy with Matt Arend but they showed me flames. Now my emails and WhatsApp texts are ignored. I called their offices and they couldn't tell me where the watch I ordered is at. The lady couldn't even depict anything on their system, she mentioned some guy who called in with the same order which would be surprising because before they started ignoring my emails and WhatsApp texts everything was in order. After she spoke with her colleague they said someone forgot to complete the shipping form and that someone is not in the office they're only coming in later. Two weeks back they said the watch is being shipped, now they tell me it still has to be assembled. I'm so disappointed this is like 3rd order and I was never treated like this. Not sure if I'll ever buy again. Communication and honesty would have saved all of us this unnecessary back and forth.