1 reviews | Active since Feb 2016
Defective watch recieved and now they are ignoring
I recieved a defective watch from Mat Arend Timepices in October 2015. According to them I have to pay for the courier to collect a new watch that is defective.<br> I have send them emails on several occasions asking that they must make arrangements with their courier but I confirmation or any communication from them.<br> <br> Their products are poor quality and their service is even worse
Dear Raymond,
Thank you for your valued feedback.
We sincerely apologize for the unnecessary hassles and have done the following:
- Phoned to follow up whether matter was dealt with - all in order
- Issued R250 gift voucher
- Updated all internal and external systems to ensure current and future client satisfaction
We hope the above has resolved this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Dear Raymond,
Thank you for your valued feedback.
We sincerely apologize for the unnecessary hassles and have done the following:
- Phoned to follow up whether matter was dealt with - all in order
- Issued R250 gift voucher
- Updated all internal and external systems to ensure current and future client satisfaction
We hope the above has resolved this matter to your full satisfaction.
Sincerely
Matt Arend Client Care