1 reviews | Active since Feb 2016
Defective Watch Purchased
I have ordered a watch from Matt Arend Watches via there website. My order number 12215. I have been phoning the 3 listed tel no from last week thursday 10.02.2016 spoken to a gentlemen at the Johannesburg office who promised to phone me back, which he did not do, after that no one picked up the phone when I called. I eventually tried the Durban No where Filipe assist me, he took all my detail down and promised to get back to me. He did not! When I phoned yesterday he was not available to speak to. There is also no answer at the Cape Town tel no. All I want to do is send the watch back and get a refund.
Hi Karien,
Thank you for your valued feedback and we sincerely apologize for the disappointments that you previously encountered with our business and have therefore done the following:
- Spoken with you over the phone and heard your complaints
- Issued R250 gift voucher
- Updated internal and external systems to ensure optimal client satisfaction
We hope that the above has resolved this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Hi Karien,
Thank you for your valued feedback and we sincerely apologize for the disappointments that you previously encountered with our business and have therefore done the following:
- Spoken with you over the phone and heard your complaints
- Issued R250 gift voucher
- Updated internal and external systems to ensure optimal client satisfaction
We hope that the above has resolved this matter to your full satisfaction.
Sincerely
Matt Arend Client Care