Defective watch & bad customer service

<p>I bought a beautiful watch from Matt Arend as a gift. Within 24hrs of giving the gift, we noticed that the watch was defective. After a couple of days of phoning and emailing Matt Arend they eventually agreed to collect the watch and replace it. The watch was collected but not replaced. It's now been a week since Matt Arend had the watch collected and nothing; no phone call, no email and most importantly no watch or refund.</p> <p>So beware not to do business with Matt Arend. Their watches might look nice on their website but the watches are ****, there is no customer service and in the end it seems that Matt Arend & Co are ****** as we are now without a watch & money.</p>