Damaged watch and still no refund
<p>I purchased 2 watches from this company which i received damaged. I took them back and was told that i would be refunded in a weeks time. This was in December and we are now in February and i still await my refund of almost R2000. When i chase this up, i am always getting told that this payment will be processed tomorrow, tomorrow comes and still no refund - emty promises. This company delivers damaged watches and watches of poor quality and then when you want a refund they dont give you your money back but rather keep coming with excuses. They ***** your money even though you have returned their items. I will no longer support or like any of your social media and i will make sure to make all family, friends etc aware of this.</p> <p> </p> <p>Its disgusting how you run a company with no communication and no self respect.</p>
Dear Carmen,
Thank you for your valued feedback.
We apologize for the unnecessary delays and disappointment and have done the following:
- Refunded your money
- Issued R250 gift voucher
We hope that the above has resolved this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Dear Carmen,
Thank you for your valued feedback.
We apologize for the unnecessary delays and disappointment and have done the following:
- Refunded your money
- Issued R250 gift voucher
We hope that the above has resolved this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
