1 reviews | Active since Feb 2016
Bad service
tHIS IS THE SECOND COMPLAINT I AM LODGING. RYAN FROM THE CAPETOWN OFFICE CONTACTED ME AFTER I COMMENTED ON THEIR FACEBOOK PAGE. I SENT THE WATCH BACK TO THE ADDRESS HE HAS GIVEN TO ME ON THE 19.02.2016 VIA SPEED SERVICE COURIERS. I STILL HAVEN'T RECEIVED A REFUND FOR THE DEFECTIVE WATCH! THEIR SERVICE IS ABSOLUTELY PATHETIC TO SAY THE LEAST!!!
Hi Karien,
Thank you for your valued feedback.
We sincerely apologize for the unnecessary delays and poor customer service and have done the following:
- Refunded you
- Issued R250 gift card
- Updated all internal and external systems to ensure client satisfaction for all current and future clients
We hope the above has resolved this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Hi Karien,
Thank you for your valued feedback.
We sincerely apologize for the unnecessary delays and poor customer service and have done the following:
- Refunded you
- Issued R250 gift card
- Updated all internal and external systems to ensure client satisfaction for all current and future clients
We hope the above has resolved this matter to your full satisfaction.
Sincerely
Matt Arend Client Care