1 reviews | Active since Dec 2015
BAD SERVICE
Good day<br> <br> I'm very unhappy with this service.<br> I have been waiting for 13days. I payed my watch the 2nd of December. I emailed last week and they said there are no stock and will receive on the end of LAST week. I phoned today and they said tat no stock arrived. The lady at who answered the phone said she will phone me back that was on 10 this morning. It is now 03:33 in the afternoon. I have phoned the number again 10 times, and no answer. I want to know what is going on! Or I want my money back with the banking costs and airtime I wasted.....<br> <br> Thank you!
Dear Melissa,
Thank you for your valued feedback.
We apologize for the unnecessary previous disappointments and have done the following:
- Spoken with you over the phone to hear your complains/concerns
- Communicating via email to find a resolution - waiting on your response
- Updated internal and external systems to ensure optimal client satisfaction
We hope that the above will resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care
Dear Melissa,
Thank you for your valued feedback.
We apologize for the unnecessary previous disappointments and have done the following:
- Spoken with you over the phone to hear your complains/concerns
- Communicating via email to find a resolution - waiting on your response
- Updated internal and external systems to ensure optimal client satisfaction
We hope that the above will resolve this matter to your full satisfaction.
Sincerely
Matt Arend Client Care