Lack of Customer Service - Clueless Techies

<p>I would like to complain about the rude and obnoxious way that I was treated as a Customer by Matrix in Melville, Johannesburg.</p> <p>I took my laptop in to Matrix in Melville 2 weeks ago with a problem with Vista. I was told that they needed to reload Vista. When I queried if the could install Windows 7 they quoted me R3000, however they said that my laptop was too old for Win7. I accepted the quote of R450 to reload Vista.</p> <p>After 2 days I picked up the laptop and took it straight back that morning as it would not start up. After another 2 days they informed me that the Hard drive is damaged and needed to be replaced. They did not have a drive available for me so I bought one from another PC store and took it back to them to install Vista. A week later they told me that the new drive was also damaged. </p> <p>I took both drives and the laptop to another PC shop and they tested both drives and told me there was nothing wrong with either of them and they loaded Win7 and all extras without any issues.</p> <p>I went back to Matrix to find out exactly why they could not fix my laptop and why they claimed that both drives were faulty when they were both good. I also requested a refund as I felt that they did absolutely nothing to my laptop. After an argument, all the blame being aportioned to a Techie that no longer works for Matrix and no one prepared to accept any responsibility and being called an Idiot, I left as a very disgruntled Customer and I have already started to let my friends and familty know about the service (or lack thereof and their rude attitude). I left the store as they do not care for their Customers, they actually seemed quite happy that I walked out the store.</p> <p> </p>