Horrible service

Good day, I am disappointed in the service I am receiving from matrix, I cancelled my vas protection policy last year November and it was such a hassle to do so, eventually it got cancelled in December. I received a call in January from matrix to confirm what's happening with my policy, I had told the call center agent that i cancelled it, she went and revived the policy and it started debiting end of January again. I have sent an email in relation to this 2 weeks ago and have not received a response. This service is disappointing, I want my money refunded and this policy cancelled ASAP. I would not recommend this company to anyone, stay away! There after sale service is pathetic