Unsatisfactory

I am so annoyed at your Mall @ Carnival branch.????????????

I bought a bed on Saturday only to find out that the bed is out of stock, I found this out today in the morning when I went to fetch the bed. I was informed that it will take 2 weeks for me to get my bed. The lady that attended to me on Saturday wasn't there so Pinky and the white gentleman tried their utmost best to try and get the bed from other stores. In the process I was offered a more expensive set, at an extra cost to me, which I refused. Then the same gentleman asked if perhaps I wouldn't mind taking a more costly mattress without the base? I tested the mattress and liked it. And Pinky said that when David(the branch manager) gets in, they will sort everything out and I will have my mattress, delivered to me at no cost to me, by end of today. When I left the store I was happy.

And then Gugu(the lady that attended to me on Saturday) called, she firstly apologized and wanted to know what was the outcome because she learnt that I was now interested in a different set. I politely asked her to ask her colleagues for the full story and ended the call. Within 5 minutes she called back and said to me that they can not give me the mattress that I'm interested in now because it will need to be discounted(this will have to be at her cost). What she can do is organize the set that I have paid for to be at the store and when will I fetch it? That's when I lost it!!! Why now must her inconvenience cost me my time and energy? I informed her that I was told that my purchase will be delivered to me today and no cost to me!!! She wouldn't want to even negotiate anything and that's when I told her I want my refund!

When I got to the shop, I was helped by Pinky again and she told that they need proof of bank account to transfer back to me and she doesn't know when the t will refund because refunds go thru Head office in Cape Town. Again, the store manager was not there!!!

When I went to the website there's no contact number. Instead I must give my details so that I am called back.

NOW!!! I DON'T HAVE A BED AND I DON'T HAVE MY MONEY!!! LOVELY SERVICE YOU HAVE HERE! ????????????????