Bad Customer service by the Warehouse Manger and his team

We bought our furniture around Dec/Nov through a layby, delivery was expected to take place on the 1st of April 2023 because we were moving in a new house . We were assisted by Mr Cute in the Menlyn Mall Pretoria Branch who provided an excellent customer service (World Class). However we started to experience the negative customer service on the day of delivery (after sale experience) by the warehouse manager Mr Rashid and his delivery /driver both of them do not have a good customer service because the driver called on the day around 09:00am wanted to deliver the goods while we were busy moving from our previous home to our new house, therefore due to those logistics we requested a later time for delivery both of them refused advising that they will deliver the following week as they work according to the route and we have to speak with our Sales person not them as they do not deal with clients and it was said with an attitude by Mr Rashid (the manager) and their Driver was also rude. I am reporting the incident in order for customers to be aware of the bad after sale service rendered by company.

They must improve their communication skills and attitude because of they do not improve they will lose clients which might eventually impact the business negatively. As the adage goes *One spoiled potatoes spoils others"